Our Policies & Certification

Our various company wide policies are available to view on request, please contact us for further information.

However please see below:

Royal Institution of Chartered Surveyors (RICS)

We are members of the RICS and abide by their rules and regulations, a copy of our certification is available upon request.

Association of Residential Lettings Agents (ARLA)

A copy of our membership of ARLA is available on request.

RICS Client Money Protection Scheme Certification

RICS Client Money Protection Scheme for Property Agents Certificate of membership

Complaints Handling Procedure

If you would like a copy of our Complaints Handling Procedures then please email this will help us log your complaint and the procedure will be emailed to you; please allow up to 10 working days for a reply.

ISO 9001

We are proud of our Quality Assurance accreditation ISO 9001 which BSI audit and certificate. BSI enables people and organizations to perform better. They share knowledge, innovation and best practice to make excellence a habit – all over the world, every day. 

Environmental Policy

We have in place an environmental policy which is available upon request.


We are registered with the Information Commissioners Office (ICO) to ensure we uphold information rights in the public interest. A copy of our certification for each of our registered companies is available upon request.

RICS Inclusive Employer

We are committed to monitoring performance and improving inclusivity in terms of leadership, recruitment, staff retention, development and engagement and continuous improvement.